Imagine you’re sitting at the library and notice a stranger struggling with the printer. One passerby looks at him, snickers and then continues to walk away. Another person, however, stops what they’re doing and helps him fix the paper jam. Which person will you like more?
It’s an easy answer: You’d likely prefer the helper.
Why? Research confirms something that probably comes as no surprise: From the time we’re babies, we prefer helpful people over unhelpful or mean ones. Despite all the rhetoric about how innately selfish humans are, we’re wired to help others and to appreciate those who help us.
So it just makes sense that you’d want to learn how to be more considerate. There are tons of science-backed benefits of being helpful and kind, which we’ll go over below.
But first, what exactly does it mean to be considerate?
Well, it depends on which dictionary you consult. Merriam-Webster defines considerate as “thoughtful of the rights and feelings of others.” Cambridge says it means “kind and helpful.” Both definitions highlight two important aspects of what it means to be a considerate person: thought and behavior. You think of others, and then you do what’s good for them.
Here at F4S, we’ve conducted more than 20 years of research on the motivations that shape human behavior. Based on this data, we’ve categorized 48 distinct traits that you can increase or decrease, depending on your goal.
If you want to be more considerate, here are the motivations you’ll need to focus on.
Compliance refers to your inclination for following the rules, values and customs of an organization. Considerate people tend to be highly motivated toward Compliance, as they are aware that their actions affect others, and they strive to be a team player and set a good example.
To boost your motivation for Compliance, try asking yourself:
Tolerance refers to your level of appreciation and acceptance of the values, standards and styles of others—even when they differ from your own.
It may seem counterintuitive, but while considerate people are highly Compliant, they’re also highly Tolerant. They want to follow the rules and values of their environment, but they also respect that not everyone thinks like them or has the same values. For the sake of unity, they try to respect and incorporate others’ differing beliefs and styles.
To boost your Tolerance:
Those highly motivated toward People like to work directly with others and are interested in people’s thoughts and feelings. They pay close attention to people’s facial expressions and care deeply about others’ well-being.
Want to be more People-oriented? Here are some tips:
Failing to know someone’s communication style can lead to misunderstandings. Thankfully, F4S makes it easy for you. We’ve identified four categories of motivations that influence the way people operate and give and receive information.
These two motivations dictate whether you’re most productive while working with people or on your own.
Those highly motivated toward a Group Environment derive energy from people being in their immediate workspace. They thrive in open-plan workspaces and enjoy collaborating with others on a project. Working in a cubicle, private office or even from home will demotivate them and decrease their productivity.
Those highly motivated toward a Solo Environment do their best work independently and don’t need people around them in order to stay motivated. They might feel overwhelmed and drained if placed in an environment with lots of people because it’s distracting for them.
Knowing someone’s preferred work environment can help you be more considerate because you can make accommodations based on their work style. If someone seems distracted and disengaged while working in your open-plan office, maybe they just need a little more solo time. Consider ways you can give them space to do their best work.
This category revolves around the way you express and read one’s emotions. Differences in these styles that are unreconciled often lead to misunderstandings.
An Affective Communicator places a high value on tone of voice, facial expressions, hand gestures and eye contact. They prefer face-to-face interactions because that gives them the ability to read as many signals as possible.
In contrast, a Neutral Communicator focuses heavily on word choice. They can be hard to read because they’re not as expressive with their face or body.
As you can probably tell, if you’ve got an Affective Communicator discussing something with a Neutral Communicator, the interaction can be fraught with tension. The Affective one might take offense to the fact that the Neutral doesn’t seem enthused about something, while in reality, the Neutral might be very excited but expresses it only in their word choice.
Being a considerate person means taking into account how your conversation partner prefers to give and receive information. If you know they’re Neutral, you’d do well to choose your words carefully in an email that they can mull over. If, on the other hand, they’re Affective, hopping on a video call to show your enthusiasm with your facial expressions would help them understand better.
What kind of information do you need to see, and in what way, in order to become convinced? In F4S we call these “Convincer Inputs” because they greatly influence the way a person makes decisions.
Seeing is also known as a Visual Learning Style. When making a decision, those motivated toward Seeing need to see graphs, charts, videos, presentations or even have a face-to-face meeting to be able to decide.
For someone with a Hearing Learning Style, auditory stimuli are the most helpful when making decisions. Listening to presentations, podcasts, audiobooks and more can aid them in drawing conclusions about your options. They may not always make eye contact with people, but they’re paying close attention to others’ tone of voice and volume.
A motivation toward Reading (AKA Read/Write Learning Style) means the person needs to see documentation, such as reports, research studies or even emails, to become convinced about something. This style pays off in roles where one must dive into data and spend time researching.
A person with a Doing Convincer Input, also known as Kinesthetic Learning Style, will have a strong preference for rolling up their sleeves and getting their hands dirty. To make up their mind about something, they must get their hands on it and try it out, not merely read about it or hear about it.
As you can see, there is a wide variety of ways that people might prefer to receive information in order to make a proper judgment about something. Being more considerate means taking into account each person’s Convincer Inputs so that you can modify your message to help them think through something in an optimal way.
Knowing someone's preferences regarding scope can help you package your messages in a way that helps the other person better understand. You can think of it as big-picture thinking (Breadth) versus detail-oriented thinking (Depth).
Someone with a high motivation toward Breadth (aka Big Picture Thinking) prefers to receive an overview rather than know the specifics. Give them too much detail, and you might overwhelm or demotivate them.
Someone with a high motivation toward Depth (aka Attention to Detail) thrives on the concrete specifics, with little need for a big-picture overview.
Decision-making style is influenced by Convincer Input traits as discussed above, but there is one more category of motivations that make up decision-making style: Convincer Process. Whereas Convincer Input refers to the information you need to make a decision, Convincer Process refers to the process you use to arrive at a decision.
A high motivation for Examples (aka Evidence-based decision making) indicates that someone likes to see evidence multiple times before making a decision. There’s no set number; it varies depending on the person.
On the opposite side, Automatic decision-makers don’t need repetition to make a decision. They rely on their gut feeling.
A person motivated toward Consistency may sometimes seem like a skeptic. They constantly recheck their work and reevaluate their decisions, never feeling sufficiently convinced.
Period of Time decision-makers will rarely rush into a decision. They need a set amount of time to pass before they can come to a conclusion.
If you want to be considerate, think about others’ preferred decision-making styles so you can better equip them to make the best choice. For example, telling someone highly motivated toward Period of Time that they “need to choose ASAP” will place immense stress on them since they prefer to decide in a slower, deliberate manner.
As you can see, science supports the benefits of thinking of others and being kind and helpful.
If you’re interested in learning how to be more considerate, take heart in knowing that you’re already wired for it. Like any skill, it just takes practice to grow it.
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Big picture thinking is at the heart of great communication. Increase your comfort and use of abstract and strategic thinking to articulate a vision, your ‘big why’, priorities and a bigger perspective. Big picture thinking is key in inspiring others and powerful communication.
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Strengthen your emotional intelligence (EQ) and strengthen your communication and relationship. Awareness of your and others’ emotions is a key to ‘reading people’, leading others, high impact communication and building authentic connections at work and in life.
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Develop ‘step back’ mastery, gain multiple perspectives and become a strategic communicator. Reflection and patience are core to consolidating learning, strategic thinking, continuous improvement and high impact communication.
Comfort to initiate conversations is key to high impact communication. Close the gap between your great ideas and taking action on them. Strengthen your comfort and motivation to start conversations that inspire and also achieve satisfaction and success in your work and in life.
Explore, strengthen and build confidence in your point of view. Trust in your ‘gut feel’ and point of view is especially helpful for increasing self-awareness, impactful communication, aligning expectations, meeting your personal needs and for living an authentic and meaningful life.
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